Privacy Policy

Who We Are

This Privacy Policy applies to The LOCAL Place, MADE @ The Local, and The LOCAL Drive-Thru — three businesses operating under The LOCAL Place LLC in Centerville, TN. Our website is thelocalplacetn.com.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website and our booking application (“App”), which uses the Stripe payment platform (“Stripe”). By using our website or App, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Through Our Contact Form

When you use our website contact form, we collect:

• Your name
• Your email address
• Your message

Information We Collect When You Make a Booking or Reservation

When you use our App to book a pottery party, candle-making workshop, or Italian dinner reservation, we collect:

• Your name
• Your email address
• Your phone number
• Booking details (experience type, date, time, party size, and selected options)

Information Collected During Payment

When you make a payment through our App, payment information is collected and processed securely by Stripe's hosted payment system. We do not directly collect, store, or have access to your full payment card number. Stripe collects:

• Payment card type and last four digits
• Name associated with the payment card
• Transaction amount, date, and time
• Information about the services purchased

Information We Collect About Orders

When a booking is completed, an order record is created in our Stripe system that includes the items or services booked, pricing, and transaction details.

How We Use Your Information

We use the information we collect to:

• Process your bookings, reservations, and payments
• Send booking confirmations and reminders
• Respond to your inquiries via our contact form
• Retrieve current pricing and availability from our inventory system
• Create and manage orders in our point of sale system
• Improve our services and website

We may also use personal data as necessary to comply with applicable laws, enforce our Terms of Service, and protect our rights and the safety of others.

How We Share Information

We may share personal data with:

• Stripe — Our payment processing platform. Stripe processes payments and maintains order and transaction records on our behalf. You may view Stripe's Privacy Notice at stripe.com/privacy.
• Resend — A transactional email service used to deliver contact form submissions and booking confirmations.
• Vercel — Our website hosting provider.
• Law enforcement or government authorities — If required by law, subpoena, or legal process.

We Do Not Sell Your Data

Your personal information is never sold, rented, or shared with third parties for marketing purposes.

Data Storage and Security

• Contact form data is processed through Resend's email infrastructure and stored in our business email inbox.
• Booking and payment data is stored securely within Stripe.
• Payment card information is handled entirely by Stripe's PCI-compliant payment infrastructure. We never store full card numbers on our website or servers.
• We do not maintain a separate database of contact form submissions.

Cookies and Tracking

We do not use cookies for tracking or advertising. We do not use third-party analytics services. We do not collect data automatically from your browser.

Your Rights

You may request access to, correction of, or deletion of any personal information we hold about you by emailing us at info@thelocalplacetn.com. We will respond within 30 days.

Your California Privacy Rights

If you are a California resident, you have the right to:

• Request information about the categories of personal data we collect and how it is used
• Request access to or deletion of your personal data
• Not be discriminated against for exercising your privacy rights

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA).

To exercise your rights, contact us at info@thelocalplacetn.com or call (931) 729-3481.

Children's Privacy

Our website and App are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website or App, please email us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or App after changes constitutes acceptance of the revised policy.

Contact Us

Questions about this policy? Email us at info@thelocalplacetn.com or call (931) 729-3481.

The LOCAL Place
111 S Public Square
Centerville, TN 37033